Hotel Marketing Association
 
 
 
09.25 - 09.30
Welcome
State of the Nation
09.30 - 10.10

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Trends and Spends
10.10 - 10.50

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Brand Britain
10.50 - 11.20
Coffee Break
Book Me Happy :)
11.20 - 11.45

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The Agony & The Ecstasy;
A Frictionless Booking Experience, or a Hopeless One?
11.45 - 12.10

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The Evolution of the Guest Journey
12.10 - 12.30
Inbound Travel Trends

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12.30 - 13.20
Lunch
Get Ready for the Nudge
13.20 - 13.50

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From Intention to Action; Leveraging Behavioural Insights
The Meetings Revolution
Words & Numbers, and Painting Pictures

Matt Costin – Managing Director On-the-Move Division (BVA BDRC)

James Bland - Director (BVA BDRC)

13.50 - 14.15
14.15 - 14.35

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1 Picture > 1,000 Words

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Checking You Out, or
Checked Out?
13.50 - 15.00

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The Meetings Revolution
14.35 - 15.00

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Brand Advantage
15.00 - 15.20
Coffee Break
Britain's Got Talent (Will it Come to Us?)
15.20 - 15.35

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99 Problems (But Our Pitch Ain't One)
15.35 - 16.20

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Unbreak My Heart
16.20
Closing Summary
 
 

Hotel Insights Forum 2018